Support Center

When making a reservation, you don’t need to write your driver’s license number nor information, but you do need to have a valid driver’s license with you to pick up your selected vehicle.

If you are 18 years old you can both rent and drive our vehicles, but keep in mind that those under 23 need to pay an additional young drivers fees applicable to all young drivers stated in the contract.

During pick up you need to present a valid driver’s licence, additionally drivers licences that aren’t in Latin script, for example Chinese, Japanese or Cyrillic script, need to be accompanied by an international driver’s licence.

Yes, during vehicle reservation, your credit card is validated. A valid credit card is the basis of every vehicle rent, and in this way, we only verify its authenticity. Your credit card will not be charged during this validation.

In the shortest possible time report the loss or theft to the nearest police station, where you will receive a confirmation document of the event that occurred. At vehicle drop off be certain to submit it to our colleagues in the office. Also, please inform us of the situation in the period of 24 hours after it has occurred via email or by phoning our technical support.

In case you lost your car keys, please contact our technical support, with whom you will arrange the delivery of the spare key to your location, and who will inform you of the costs that will be added to your bill during vehicle drop off.

If the rented vehicle cannot be unlocked, please check if the key has been mechanically damaged or if it was under the influence of water (e.g. you dropped your key into the sea). If the answer to these questions is no, the key probably has a faulty battery or some other type of electrical malfunction. However even in the case you have a mechanical (conventional) key or Bluetooth key, you can always unlock it in the following way:

MECHANICAL (conventional) key: If the driver’s side of the door does not have the lock visible, please remove the plastic hoodie from the door handle and use the key itself to unlock the vehicle. Please return the plastic hoodie to the colleagues in the office during drop off or leave it in the designated place.

BLUETOOTH key: If the driver’s side of the door does not have the lock visible, please remove the plastic hoodie from the door handle and use the key itself to unlock the vehicle. Please return the plastic hoodie to the colleagues in the office during drop off or leave it in the designated place. When accessing the vehicle, you must always first open the front door.

We do offer such a service; however, it needs to be agreed upon 48 hours before vehicle pick up, and it is charged per our additional services price list.

We accept all credit card: Visa, MasterCard, American Express, Diners, Discover and UnionPay.

Note:  we don't accept any Virtual Payment (eg. Google pay, Apple pay, etc..)

You pay for the rental services upon your vehicle drop off, while at the vehicle pick up the credit card is only authorized.

Your voucher should arrive via e-mail. Please double check your entered information, and if everything seems in order contact out customer support.

With additional insurance packages, you can decrease your personal responsibility in case of vehicle damages. It can be either reduced or completely removed. Insurance excess depends on the vehicle category, chosen package and the amount of days the vehicle is rented for. You can check the price of additional packages during the reservation process.

• SCDW (Super Collision Damage Waiver) is additional insurance which buys out the excess (participation in damage) done on the vehicle's body.
• Medium Protect Package is a bundle with (CDW, TP & CDW+)
• Total Protect Package is a bundle with (CDW, TP, CDW+, SCDW and WUG) with 0 excess

The pickup and drop off location as well as the model of the vehicle can be changed up to 48 hours before pick up. The pickup time can be changed up to 12 hours before pick up, and delivery services can be requested up to 48 hours before pick up.

If you are returning the vehicle outside of the regular working hours of the office and leaving the etui with the documents and the keys in the “Key Box” specified for such a purpose, be certain to leave the vehicle in the agreed drop off location, make sure it is secure and lock it. Also, be certain to check the car security information in the Technical inquiries section.

After you drop off the vehicle make certain you photograph it from all sides, note the exact mileage and fuel level and send us the complete documentation via email.

If after check up by a CARWIZ employee, additional damages are discovered, we will inform you of the costs incurred via email, as well as back them up with photos and necessary documentation.

In addition to the “Key Box” service, the arrival of a CARWIZ employee can be arranged in advance, this will be charged by our current price list.

We advise you to pay with the credit card that was used to authorize the funds and make the deposit during vehicle pick up.

Also, you can pay with another credit, debit or electronic card, as well as in cash in Forint (HUF).

If you have the necessary insurance for the damage caused to the vehicle, and the necessary documentation you will not need to pay for the damages.

In case the damage you caused to the vehicle is not covered by the chosen insurance, it will be charged to you in accordance to already defined tariffs and vehicle categories, from the deposit funds that were reserved on your credit card during vehicle pick up, and to the maximum of the insurance excess. In addition to this, and administration fee for vehicle damages is also charged per our current price list. This is charged during vehicle drop off. The client needs to present all the documentation that was given to him by the police or by any other person (police report, Alco test report, filled euro damage report) and fill out an accident statement in the vehicle drop off office.

CARWIZ withholds the right to charge the whole expense of the damage caused if the Client was not acting in accordance to the rules and regulations of the Republic of Croatia, or if he did not follow the procedure of reporting the accident.

You can either prolong your rental period in written form or personally in our offices 48 hours before your rental period ends. The price of the prolongation will be calculated by our current price list.

For all technical inquiries please look under “Technical inquiries”.

You can change the drop off office, however in such a case, an additional fee is charged for this service.